Privacy Policy

Bay Scholars respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains what information Bay Scholars may collect when you visit our website, submit a form, contact us, or use our education guidance services; how that information may be used; and the choices available to you.

1. About Bay Scholars

Bay Scholars is a Bangladesh-based international education consultancy providing career-first education guidance to students and families.

For questions about this Privacy Policy or how we handle personal information, contact:

Bay Scholars
ADC Empire Plaza (2nd Floor), Shop #312
91/A Satmasjid Road, Road #12/A
Dhanmondi, Dhaka-1209, Bangladesh

Email: info@bayscholars.com.bd
Phone: +88016 44 38 66 77
WhatsApp: +88016 44 38 66 77

2. Information We May Collect

The information we collect depends on how you interact with Bay Scholars.

It may include:

• Name
• Email address
• Phone or WhatsApp number
• Current education level
• Academic background
• Expected graduation year
• Academic and career interests
• Intended study level and timeline
• Countries you may already be considering
• Career ideas, goals, questions, or other information you voluntarily provide
• Information submitted through website forms
• Communication records
• Other information voluntarily provided while requesting guidance or support

If you later use more detailed education or application support services, Bay Scholars may request additional information where reasonably necessary for that service.

3. How We Collect Information

We may collect information when you:

• Submit the Find Your Path form
• Submit the Contact form
• Contact us by email, telephone or WhatsApp
• Communicate with Bay Scholars through social media or other channels
• Provide information during education guidance or consultation
• Use the website, where certain technical and analytics information may be collected automatically

We aim to collect only information reasonably relevant to the purpose for which it is requested.

4. How We Use Your Information

Bay Scholars may use personal information to:

• Respond to enquiries
• Review Find Your Path submissions
• Understand your academic background, interests and goals
• Explore possible career, subject, university or education pathways
• Provide education guidance and related support
• Communicate regarding requested services
• Maintain appropriate records
• Improve our website, forms and user experience
• Protect the security and operation of our website and services
• Meet applicable legal or regulatory obligations

We do not intend to use student enquiry information for unrelated purposes without an appropriate basis.

5. Forms and Communications

Website forms are currently operated using Fluent Forms.

Information submitted through these forms may be stored within the Bay Scholars WordPress website and may also be sent to authorised Bay Scholars email accounts so that we can respond to your enquiry.

Website-generated emails are delivered using FluentSMTP.

Access to submitted information should be limited to authorised persons who require it for legitimate business or education-guidance purposes.

6. Google reCAPTCHA

Bay Scholars uses Google reCAPTCHA on website forms to help protect the site from spam, abuse and automated submissions.

When reCAPTCHA is used, certain technical information may be processed by Google to determine whether an interaction appears to come from a genuine user rather than an automated system.

Google’s own privacy and terms may apply to this processing.

7. Student Profiles, Documents and Accounts

Bay Scholars believes students should remain informed and involved in their own education journey.

Where documents or account-related information are required for a service, Bay Scholars aims to handle them only where reasonably necessary for the agreed purpose.

Students should retain access to their important documents, application accounts and official communications.

Your documents. Your accounts. Your decisions. Your future.

8. How We May Share Information

Bay Scholars does not sell personal information.

Information may be shared where reasonably necessary, including:

• With service providers that help operate our website, forms, email systems, backups, analytics or other business systems
• With universities, education institutions or relevant organisations where necessary for a service requested by you and where appropriate permission or authority exists
• Where disclosure is required or permitted by law
• Where reasonably necessary to protect legitimate rights, security or prevent misuse

Third-party providers may process information under their own privacy policies.

9. Google Analytics and Website Measurement

Bay Scholars uses Google Analytics through Site Kit by Google to understand how visitors use the website and to improve website performance and user experience.

Google Analytics may collect information such as:

• Pages visited
• Traffic and referral sources
• Device and browser information
• General geographic information derived from technical data
• Sessions and engagement
• Certain website interactions, depending on the Analytics configuration

Site Kit can place Google Analytics code on the website and display Analytics information within WordPress. Google Analytics is designed to measure website traffic and user behaviour.

Google may use cookies or similar technologies in connection with Analytics, depending on the configuration of the service and applicable consent settings.

10. Search Console and PageSpeed Insights

Bay Scholars also uses Google Search Console and PageSpeed Insights through Site Kit.

These tools help us understand:

• How the website appears and performs in Google Search
• Search impressions and clicks
• Website performance and speed
• Technical website issues

They are used primarily for website administration, search performance and technical improvement.

11. Cookies and Similar Technologies

The website may use cookies or similar technologies for:

• Analytics
• Security
• Form protection
• Website functionality
• Performance

The specific technologies used may change as the website develops.

Where legally required or technically appropriate, users may be provided with options to manage consent or cookie preferences.

12. Website Backups

Bay Scholars uses website backup systems to protect against data loss and support recovery if technical problems occur.

Because form submissions and other website information may be stored in the WordPress database, copies of that information may also temporarily exist within website backups.

Backup copies are retained according to the website’s backup schedule and should not be used for unrelated purposes.

13. Data Retention

Bay Scholars aims to keep personal information only for as long as reasonably necessary for:

• The purpose for which it was collected
• Providing requested services
• Maintaining appropriate business records
• Resolving enquiries or disputes
• Meeting applicable legal obligations

Retention periods may vary depending on the type of information and relationship.

Information no longer reasonably required should be deleted, anonymised or otherwise handled appropriately, subject to applicable requirements and backup-retention cycles.

14. Data Security

Bay Scholars takes reasonable organisational and technical measures to protect personal information against unauthorised access, misuse, loss, alteration or disclosure.

These measures may include:

• Restricted access to website administration
• Website security and anti-spam measures
• Secure email delivery systems
• Regular website backups
• Software updates and maintenance

However, no website, email system or online service can guarantee absolute security.

15. Your Choices and Requests

Subject to applicable law, you may contact Bay Scholars to:

• Ask what personal information we hold about you
• Request correction of inaccurate information
• Ask us to update information
• Request deletion where appropriate
• Withdraw consent where processing depends on consent
• Raise a concern about how your information is handled

Some requests may be subject to legitimate record-keeping or legal obligations.

Contact:

info@bayscholars.com.bd

16. Third-Party Websites and Services

Our website may link to external websites, including:

• Universities
• Government authorities
• Professional bodies
• Scholarship organisations
• Other education resources

Bay Scholars does not control the content, privacy practices or security of third-party websites.

Users should review the relevant third party’s privacy information before providing personal data.

17. Information About Minors

Some students seeking education guidance may be under the age of 18.

Where appropriate, Bay Scholars may require involvement or consent from a parent or legal guardian, particularly where the nature of the information or service makes this appropriate or where required by applicable law.

Bay Scholars does not intend to collect more personal information from minors than reasonably necessary for legitimate education-guidance purposes.

18. Changes to This Privacy Policy

Bay Scholars may update this Privacy Policy when our services, website practices, technology or legal requirements change.

The updated version will be published on this page with a revised Last Updated date.

19. Contact Us

For questions, requests, or concerns about this Privacy Policy or the handling of personal information:

Bay Scholars
ADC Empire Plaza (2nd Floor), Shop #312
91/A Satmasjid Road, Road #12/A
Dhanmondi, Dhaka-1209, Bangladesh

Email: info@bayscholars.com.bd
Phone: +88016 44 38 66 77
WhatsApp: +88016 44 38 66 77